Terms & Conditions

Nine Footwear – Terms & Conditions
Welcome to Nine Footwear — where style meets comfort with every step. By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Nine Footwear customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.

Distance Contract: A transaction conducted online via our website.

Durable Medium: A format used to retain information unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Nine Footwear website. By placing an order, you confirm your acceptance of these Terms. In the event of ambiguity, the interpretation most favorable to the consumer will apply

3. Our Offer

At Nine Footwear, we are committed to:

  • Showcasing a curated collection of shoes, sneakers, sandals, and boots with accurate product descriptions and high-quality imagery.
  • Providing transparent pricing, including taxes and shipping costs at checkout.
  • Keeping up-to-date stock and availability information on our website.

4. Order Process

  • Orders are confirmed once full payment is received.
  • A confirmation email will be sent upon successful checkout.
  • All payments are securely processed via trusted third-party payment gateways.
  • Nine Footwear reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.

5. Right of Withdrawal

You may return eligible items within 14 days of receiving your order. Returned items must be unused, in their original packaging, and in resalable condition.

6. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
  • Items must be returned in their original, undamaged condition for refund eligibility.
  • Refunds will be issued to your original payment method once approved.

7. Pricing

  • All prices are listed in USD.
  • Nine Footwear reserves the right to correct pricing errors at any time.
  • International customers are responsible for any applicable duties or taxes.

8. Product Quality & Warranty

  • Each pair of shoes, sneakers, sandals, and boots undergoes a thorough quality check before dispatch.
  • Product images are taken to accurately reflect actual colors and textures.
  • Report any issues within 14 days of receiving your order.
  • Warranty does not cover misuse, wear and tear, or improper storage (e.g., staining, fading, or damage from pets).

9. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.
  • Standard delivery may take up to 30 days, depending on the destination.
  • You’ll be notified of any delays or stock issues. If we are unable to deliver, we may offer a substitute or full refund.

10. Payments

  • Full payment is required at checkout.
  • We accept all major credit/debit cards, PayPal, and other secure payment methods.
  • For payment-related concerns, please contact our support team promptly.

11. Complaints & Customer Support

  • Report any issues within 7 days of receiving your order.
  • Our support team aims to respond within 14 business days.
  • Valid complaints may be resolved through replacement, repair, or refund.

12. Dispute Resolution

We aim to resolve all disputes fairly and transparently. If necessary, unresolved disputes may be referred to an independent mediator.

13. Force Majeure

Nine Footwear is not liable for delays or disruptions caused by unforeseen events such as natural disasters, courier issues, or supply chain interruptions.

14. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website and becomes effective immediately upon posting.