Refund Policy

Nine Footwear – Return & Refund Policy

At Nine Footwear, we want every pair of shoes, sneakers, or sandals to feel like the perfect addition to your collection. If something doesn’t feel just right with your order, we’re here to make it right — with care, simplicity, and comfort.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this time period
  • The item is unused, unopened, and in its original packaging
  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We cannot accept returns for:

  • ❌ Items that have been used, damaged, or altered after delivery
  • ❌ Custom or made-to-order items
  • ❌ Final sale, clearance, or heavily discounted products
  • ❌ Items marked as non-returnable at checkout

📝 How to Request a Return

To begin your return, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

Review & Approval

Our team will assess your return request and may ask for further details if needed.

Return Instructions

If your return is approved, we will provide shipping instructions and the return address.
📦 Return shipping is the customer’s responsibility unless the item was faulty or incorrect.

Return Address

Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

Refund Issuance

Once your returned item has been received and approved, your refund will be processed to your original payment method.
⏳ Please allow 5–7 business days for the refund to appear, depending on your payment provider.

📌 Important Notes


  • All returns must be pre-approved and in original condition with original packaging

  • Shipping fees are non-refundable unless the item was incorrect or damaged

  • Returns received in poor condition or showing signs of wear may be declined

  • Excessive or suspicious return activity may result in an account review or return denial

💬 Need Help?

We’re here to support you every step of the way.
Please visit our Contact Us page with any questions or concerns, and our support team will ensure your Nine Footwear experience is as seamless and comfortable as the products you’ve selected.