Frequently Asked Questions
1. Who is Nine Footwear designed for?
Nine Footwear is designed for people who value comfort, natural movement, and everyday foot health. Our shoes are ideal for those who stand or walk for long hours, experience foot discomfort, or simply want lightweight, flexible footwear for daily wear.
2. Comfort, Fit & Foot Health
Can Nine Footwear help with neuropathy?
Yes. Nine Footwear is thoughtfully designed for people dealing with nerve sensitivity and reduced circulation. Features like a roomy toe box, soft non-restrictive upper, flat flexible sole, and slip-resistant outsole help reduce pressure points and improve overall comfort throughout the day.
Are Nine Footwear shoes suitable for long hours of standing or walking?
Yes. Nine Footwear is designed to support natural movement and comfort throughout the day, making them a popular choice for professionals, travelers, and anyone on their feet for extended periods.
Do Nine Footwear shoes have arch support?
Nine Footwear follows a barefoot-inspired approach, meaning the sole is minimalist and does not include built-in arch support. This allows the foot to move naturally. For those who require additional support, compatible orthopedic insoles can be added separately.
Does Nine Footwear fit true to size?
Yes, our shoes generally fit true to size. If you have wider feet or plan to use orthotics, we recommend checking our detailed size guide or sizing up slightly for the best fit.
Do I need to wear socks with Nine Footwear?
That’s entirely up to you. Nine Footwear is designed to be breathable and comfortable with or without socks. Some customers prefer wearing moisture-wicking socks for added hygiene and fit.
2. Materials, Care & Durability
What materials are used in Nine Footwear?
We use carefully selected materials to balance comfort, flexibility, and durability:
Upper: High-quality polyester for a soft yet durable fit
Outsole: Organic rubber for excellent grip and flexibility
Winter Styles: Feature the same organic rubber outsole with an insulated insole made from cotton wool for warmth
Are Nine Footwear shoes washable?
Yes. Most styles can be cleaned easily. For everyday care, wipe with a damp cloth. For deeper cleaning, remove the insoles and gently hand-wash with mild soap. Some models can be machine-washed on a gentle cycle.
How should I clean my shoes properly?
Use a soft cloth or sponge with mild soap to spot clean. Always air-dry and avoid direct heat. Insoles should be removed before washing.
Where can I check the size chart?
You can find a complete size chart for all Nine Footwear styles on our Size Guide page.
3. Orders, Shipping & Tracking
How do I place an order?
Simply visit the product page, select your size and quantity, add the item to your cart, and proceed to checkout. Follow the on-screen steps to complete your purchase.
I entered the wrong shipping address. What should I do?
Please email us at info@nine-footwear.com as soon as possible. If your order hasn’t shipped yet, we’ll update the address for you.
Where does Nine Footwear ship from?
Orders are shipped from our US fulfillment centers to ensure fast and reliable delivery worldwide. All orders are processed within 24–48 hours.
How long does shipping take?
Most orders arrive within 6–10 business days after payment confirmation. During holidays or peak seasons, delivery may take 10–15 business days.
Do you ship internationally?
Yes. We currently ship to the U.S., Canada, Europe, Australia, and New Zealand. If you need delivery to another country, contact us at info@nine-footwear.com.
How can I track my order?
Once your order ships, you’ll receive a tracking number. Tracking details may take 1–3 business days to update. If you haven’t received tracking information, contact our support team.
4. Returns, Refunds & Cancellations
What is your return policy?
You may request a return within 14 days of receiving your order. Simply email info@nine-footwear.com with your order number and reason for return. Approved refunds are processed within 5 business days after the product is received.
How do I cancel my order?
Orders can be canceled within 15 minutes to 2 hours after placement. Please contact us immediately if you wish to cancel.
5. Brand, Trust & Manufacturing
Is Nine Footwear a legitimate brand?
Absolutely. Nine Footwear is a trusted barefoot footwear brand with a growing global customer base. Our designs are backed by real customer experiences, transparent policies, and a satisfaction guarantee.
Is Nine Footwear a reputable company?
Yes. We are known for quality craftsmanship, thoughtful design, and reliable customer support.
Where is Nine Footwear based?
Nine Footwear operates from the United States and serves customers across North America, Europe, and beyond.
Where are Nine Footwear shoes made?
Our footwear is produced by carefully vetted manufacturing partners, primarily in the US, under strict quality and durability standards.
Can I buy Nine Footwear in physical stores?
Currently, Nine Footwear is available online through our official website. This allows us to maintain quality control and offer better value to our customers.
Are Nine Footwear shoes waterproof?
Some models are water-resistant or waterproof, while others are not. Please refer to individual product descriptions or contact customer support for clarification.
If your question isn’t answered here, feel free to contact us at info@nine-footwear.com. We are always happy to help. Our customer service is available from Monday – Saturday, 24/7